At EZYFX we strive to deliver quality products and services to our users. We value their businesses and recognize that privacy is an important issue. The information contained in this Privacy Policy explains the practices of EZYFX, and its subsidiaries and affiliates (collectively, "EZYFX," "we," or "us") regarding the personal or non-personal information that we collect from you or about you through this Site.

“The Site” shall refer collectively to ezyfx.la website and its available language versions and domain names.

“User” shall refer to any person or entity visiting, using or otherwise accessing the Site.

Although we aim to ensure the safety and confidentiality of all information received by our clients, please note that this Privacy Policy does not apply to processing of personal information by third parties such as payment service providers.

If you have any questions about our Privacy Policy, please contact us at support@ezyfx.la

Registration and Use of User Activities on the Website
Non-Personal Data

EZYFX collects non- personal information about Users when they visit The Site unless Users choose to provide that information to us by registering an account.

EZYFX may record and analyse all User activities on the Site for the purposes of security, system monitoring, management, and marketing in compliance with legal and regulatory obligations incumbent on EZYFX. We undertake to store such information using adequate security measures and for a limited period of time.

Log Files

Log files allow us to record visitors' use of the Site. We put together log file information from all our visitors and use it to improve our understanding of Users’ patterns of behaviour and needs, and to make improvements to the Site, based on the way users move around it. Log files do not contain any personal information about the User. We automatically collect non-personal information such as:

Regularly reviewing this page ensures that Users are always aware of what information we collect and how we use it.

Cookies

Cookies are small text files sent by a web server and stored on a visitor's browser which are read by the server when Users re-visit a website. Cookies are used to store information such as passwords (encrypted), user-names, interests, shopping preferences, etc., allowing Users to re-visit a website without having to enter the same information again. Cookies are not used to determine the personal identity of visitors to the Site.

Personal Data

To open a demo or a trading account with EZYFX, Users need to provide certain information (hereinafter referred to as “Personal Data”) about themselves. The Personal Data that we collect may include:

Use of Personal Data

EZYFX may use a User's Personal Data for one or more of the purposes below:

Confidentiality in Respect of User IDs and Passwords

Users are obliged to keep user IDs, passwords and other means of identification secret. Users shall not store their user IDs, passwords or other means of identification in their browsers and shall delete all temporary files stored in their cache memory as well as surfing history. Users are solely responsible should such means of identification be communicated to, discovered or misused by a third party, and for any and all losses and damages that may result therefrom.

Users have taken note of the fact that they should disconnect from the identification services proposed by EZYFX before leaving their Internet station.

Confidentiality and Encryption

The data exchanged between Users and EZYFX is transmitted via open, public networks (such as the Internet) that are not subject to any controls or reviews. Even if the data transmitted is encrypted, it may not necessarily stay encrypted for the entire duration of the transmission, nor may it necessarily remain encrypted at User’s end: it is possible that data may be intercepted.

Furthermore, Users hereby declare that they have taken note that the legislation applicable in their country may prohibit or restrict the importing, exporting or use of encryption logarithms. In no event shall EZYFX be responsible for any violations of measures governing the importing, exporting or use of encryption logarithms. User alone shall be responsible in the event of any such violation.

Lastly, User attention is drawn to the fact that information transmitted electronically, e.g. by e-mail, SMS, etc., is in principle not encrypted and may be intercepted.

If you have any questions about this Privacy Policy or how EZYFX processes your personal information, please contact us by email at support@ezyfx.la

EZYFX Limited., operating under the trading name EZYFX, having its registered address at S.I.P. Building, P.O Box 3010, Rue Pasteur, Port Vila, Vanuatu, registration number 17925, hereinafter collectively referred to as “EZYFX”, we”, or “us”, is authorised and recognized by Vanuatu FSC as one of the Registered Financial Service Provider (FSP).

“The Site” shall refer collectively to ezyfx.la website and its available language versions and domain names.

“Client” shall refer to any person or entity who registered an account at the Site, or who is using, visiting or otherwise accessing the Site.

This document is a disclosure by EZYFX Limited, of the potential risks involved in trading on financial markets. The document cannot and does not disclose all risks and all other considerable aspects inherent in trading on financial markets. The client should first and foremost be aware of the potential losses related to this activity.

The client hereby acknowledges, understands and agrees that:

Trading is highly speculative and risky

Trading CFDs or any other derivate product is highly speculative, involves a high-degree of risk of loss and may not be appropriate for all clients, but only for those clients who:

The client is the only responsible person for all the losses suffered in his account. Therefore, the client should be prepared that he may lose all of his investments. Clients are advised not to invest money they cannot afford to lose.

Through EZYFX Limited clients can trade CFDs on forex (FX), spot metals, futures and shares.

  1. 1. Product description
  2. A Contract for Difference (CFD) is an agreement to buy or sell a contract that reflects the performance of, including among others, FX, precious metals, futures and shares; the profit or loss of is determined by the difference between the price the CFD is bought at and the price the CFD is sold at and vice versa. CFDs are traded on margin and no physical delivery of either the CFD or the underlying asset is occurring. When buying, for instance, CFDs on shares, clients are just speculating on the value of the share to either increase or decrease.

    The types of CFDs include, but are not limited to FX CFDs, Futures CFDs, Option CFDs, Share CFDs and Stock Index CFDs.

    CFDs fluctuate in value during the day. The price fluctuations of CFDs depend on a number of factors including but not limited to availability access to market information.

    CFDs are leveraged products. They offer exposure to the markets while requiring clients to only put down a small margin (deposit) of the total value of the trade. CFDs allow traders to take benefit from prices moving up (take long positions) or prices moving down (take short positions) on underlying assets.

  3. 2. Performance
  4. Past performance of CFDs does not constitute a reliable indicator of future results.

  5. 3. Leverage (Gearing)
  6. When executing trading operations under margin trading conditions, even a small market movement may have a great impact on client‟s trading account due to the effect of leverage (or „gearing‟ as it is also referred to). This means that a relatively small market change may lead to a proportionately much larger change in the value of client‟s position either favourably or unfavourably. Greater leverage involves greater risk. The size of leverage therefore partly determines the result of the investment

  7. 4. Major Risks Associated with CFDs Transactions
  8. As CFDs are leveraged products, they carry a higher level of risk to client‟s capital as compared to other financial products and can result in large losses. The value of CFDs may increase or decrease depending on the market conditions.

    The client hereby acknowledges, warrants and agrees that he understands these risks, is willing and is able, financially and otherwise, to assume the risks of trading CFDs. The client shall hold full responsibility for all risks and financial resources used, as well as the chosen trading strategy.

    We recommend maintaining a Margin Level no lower than 1,000%, as well as placing Stop Loss orders to limit potential losses. EZYFX Limited reserves the right to decrease the leverage depending on client‟s trading volume.

  9. 5. Off-Exchange Transactions in Derivatives
  10. When clients trade CFDs with EZYFX Limited, clients will be entering into an off-exchange (OTC) derivative transaction, by placing their orders through the trading platform of EZYFX Limited. These OTC transactions could involve greater risk than investing in on-exchange derivatives as there is no exchange market on which to close out an open position. The client must open and close a position with EZYFX Limited that is not transferable to any other person. In this case, the client may be exposed to the risk of EZYFX Limited default.

  11. 6. Counterparty Risk
  12. A counterparty risk refers to the risk of default of one party in a particular transaction and its inability to meet its financial obligations. EZYFX Limited holds clients‟ money in an account that is segregated from other clients‟ and EZYFX Limited‟s money, in compliance with current regulations but this may not afford complete protection.

  13. 7. Stop Loss Limit
  14. Clients understand that there may be cases in which a Stop Loss limit is ineffective, for example, where there are rapid price movements or market closure, and Stop Loss limits cannot always prevent clients from losses.

  15. 8. Liquidity Risk
  16. Clients should take into consideration that some financial instruments may not become immediately liquid due, for example, to reduced demand and clients may not be able to trade them quickly enough to prevent a possible loss, or to easily obtain information on the value of these financial instruments or the extent of the associated risks.

  17. 9. Execution Risk and Underlying Market Volatility
  18. CFDs and other financial derivative products are instruments that allow clients to trade on price movements in underlying instruments/ markets. Although we offer our own prices at which clients trade CFDs, EZYFX Limited's prices are derived based on the underlying instruments/ markets.

    Clients should understand and take into consideration that the fluctuation of the underlying instrument may have effect on the value of the derivative product and can affect client profitability.

    Under certain circumstances clients' trades may not take place immediately. Clients should be aware of “gapping” (time lag) where such events can result in a significant profit or loss on their accounts. Such “gapping” may occur when the underlying instrument/ market is open and when it is closed, or if there is a time lag between the moment the client places its order and the moment the order is carried out. During this period, the market conditions might have moved unfavourably for the client. That is, the order is not carried out at the requested price.

  19. 10. Costs and Other Considerations
  20. All applicable costs, commissions and fees will be provided to clients by EZYFX Limited or published on the Site. Clients should be aware of such costs, commissions and fees that may be charged and influence the account profitability of the client. All such costs, commissions and fees may be complex to calculate and may be more significant than the gross profits from a trade.

    Not all costs are represented in monetary terms (for instance, costs may appear as a percentage of the value of a CFD). EZYFX Limited reserves the right to change, from time to time, any of the costs applicable to trading CFDs and clients understand and agree that the most up-to-date information in relation to costs is available online at the Site.

  21. 11. Swap Values and Charges
  22. A swap is the interest added or deducted for holding a position open overnight. Depending on the position held and the interest rates of the currency pair involved in the transaction a client‟s trading account may either be credited or debited, accordingly. Clients‟ trading accounts are reconciled every day at 23:59:31 (our server time) and the resulting amount shall be automatically converted into the currency that client‟s trading account is denominated in.

    EZYFX Limited reserves the right to change the level of the swap rate on each financial instrument at any time and clients understand and acknowledge that they shall stay informed about that through the Site. Clients further agree that they will stay informed of the applicable swap value by regularly checking the Site. In addition, clients are responsible for checking the applicable swap value prior to placing an instruction for trading.

  23. 12. Taxation
  24. Although investing in CFDs does not involve taking physical delivery of the underlying financial instrument independent tax advice should be sought, if necessary, to establish whether the client is subject to any tax, including stamp duty. It is client‟s sole responsibility to obtain such information and comply with it accordingly.

  25. 13. Client’s Acknowledgement and Consent
  26. The client hereby acknowledges and declares that he has read, understood and accepts without any reservation all the information herein including without limitation the following:

      — Financial instruments in foreign markets could involve risks different from the usual risks in the market at the client‟s country of residence. The prospect of profit or loss from transactions in foreign markets is also influenced by fluctuations of the exchange rate.

      — When a financial instrument is negotiated in a currency other than the currency of the client‟s country of residence, any changes in an exchange rate may affect in a negative way the value, price and performance of the financial instrument.

      — The value of a financial instrument may decrease and the client may receive less money than invested or the value of the financial instrument may be highly fluctuating. There is a possibility that client‟s investment become of no value.

Terms of Use for EZYFX

Governing the Access to the Website and the Online Trading Environment

Ezyfx.la website and its available language versions and domain names (collectively “the Site”) represents a web-based project, designed and implemented by EZYFX Limited., whose registered address is at S.I.P. Building, P.O Box 3010, Rue Pasteur, Port Vila, Vanuatu.

Site partners are third-party service suppliers or information providers with whom EZYFX Limited operates.

The Content is the layout and all content, including but not limited to text, software, sound, images, photographs, video, charts/graphs or other materials contained on the Site or in commercially produced information presented through the Site by EZYFX Limited, its affiliates and Site Partners.

User is any person or entity visiting, using, or otherwise accessing the Site.

Please read these terms and conditions before accessing the content of the Site or using any services or products provided by it. In case you do not agree with all of the terms and conditions specified here (and subject to change without prior notice) please do not access the Site.

By accessing, using, exploring, consulting the website and downloading Content via a browser you agree to be bound by the terms and conditions expressed below.

EZYFX Limited reserves the right to change these Terms of Use without prior notice and it is your sole responsibility to regularly review them, and your continued use of the Site constitutes agreement to all such changes.

If you have any questions about these terms of use, please contact us at support@ezyfx.la


Local Restrictions

The products and services presented on the Site are not intended for any person(s) who, based on their nationality, place of birth, domicile or for any other reasons, is (are) subject to legal provisions that prohibit foreign financial services providers from engaging in business activities in these jurisdictions, or which prohibit or restrict natural persons or legal entities from accessing the websites of foreign financial services providers.

Where EZYFX Limited is not authorized by the supervisory authority of a certain country, EZYFX Limited can as a general rule not promote financial services in that country.

In particular, EZYFX Limited is not authorized by the supervisory authorities of the USA, the Democratic People’s Republic of Korea, Haiti, and Suriname. If Users are domiciled in any of these countries, they confirm that they access the Site on their own initiative and without any solicitation from EZYFX Limited.

Ownership of the Site

The Site is the exclusive property of EZYFX Limited. EZYFX Limited’s proprietary rights shall not be altered in any way by any reproduction or use of the website.

Copyright Notice

All of the trademarks, service marks, and logos displayed on the Site are registered and unregistered trademarks of EZYFX Limited, its affiliates, or Site Partners who have licensed their trademarks to EZYFX Limited or some of its affiliates or subsidiaries.

Additionally, the layout and all content, including but not limited to text, software, sound, images, photographs, videos, charts/graphs, or other material contained on the Site or in commercially produced information presented through the Site by EZYFX Limited, its affiliates or Site Partners (collectively “The Content”) is protected by copyright, patents or other proprietary agreements and laws and you are only permitted to use Content as expressly authorized by EZYFX Limited, its affiliates or its licensors.

Nothing contained herein transfers any rights, title or interest in the Site or the Content to you as a User. You are allowed to view, download, copy, and reproduce Content subject to the following conditions:

  1. 1.) The Content may be used for personal, non-commercial purposes only;
  2. 2.) Any and all copyright, trademark or other proprietary rights notices must appear on all copies, including the copyright notice at the bottom of the Site pages.
  3. 3.) The Content may not be altered or modified in any way.
  4. 4.) No diagrams, graphics or charts shall be used separate from the accompanying text.

Except as provided above Users may not use, download, upload, copy, display, perform, reproduce, publish, print, license, post, transmit, frame, mirror on another web service, use any meta tags, inline any graphics or distribute any Content from the Site, either in whole or in part without having received permission from EZYFX Limited in writing.

Any rights not expressly granted herein are reserved. By copying or reproducing information available on the Site you do not acquire any rights; all rights are retained by EZYFX Limited, its affiliated or Site Partners. Users of the Site are prohibited from using anywhere other than on the Site and from copying in any way whatsoever software or other tools that are available through the Site.

No Offer or Advice Disclosure

All the information provided on the Site, including but not limited to technical analyses, equations and other financial results available to users via tools that are available through the Site, is provided for information purposes only

The Site does not constitute an offer to sell or a solicitation of an offer to buy any product or service that may be referenced on or through the Site. The Site does not constitute an offering or recommendation by EZYFX Limited of any product or service. Opinions expressed on the Site may change at any time and EZYFX Limited maintains no duty or obligation to update information pertaining to specific products. EZYFX Limited does not provide any investment advice through the Site and users agree that the Site will not be used by them for such purposes.

All of the investment decisions users take shall be based exclusively on their own assessment and their personal interpretation of the information available on or through the Site. The users are solely responsible for such decisions.

Investment in securities featured on the Site are subject to risk. The price of securities may go down as well as up. Fluctuations in foreign exchange rates can also alter the value of securities. The future performance of a security cannot be guaranteed by past performance. It is therefore possible that users do not get back the amount they invest. WE STRONGLY RECOMMEND THAT USERS PROFESSIONAL ADVICE BEFORE TAKING INVESTMENT DECISIONS.

Exclusion of Liability

Neither EZYFX Limited, its directors, officers, employees, agents or shareholders, nor Site Partners, their directors, officers, employees, agents or shareholders will assume ANY LIABILITY FOR ANY LOSS OR DAMAGES WHATSOEVER, be those direct or indirect, incurred as a result of accessing the Site or using the information and services available on the Site, or as a result of the inability to access or use any information or services available on or through the Site.

In particular, it is expressly stated that IN NO EVENT WILL EZYFX LIMITED, its directors, officers, employees, agents or shareholders BE LIABLE FOR ANY LOSS OR DAMAGES incurred as a result of errors, technical or otherwise, transmission failures, system overloads, usage problems, interruptions in services (including but not limited to system maintenance services), any delay in the transmission of information, incompatibility between the website and your files and/or software (in particular user browsers) and/or computers, malfunction, interference, the transmission of a virus onto user computers, unauthorized access (such that may result from hacking or piracy activities, etc.), the wilful blocking of telecommunications tools or networks, or any other failure or inadequacy on the part of telecommunication or network service providers.

Disclaimer of Warranty

EZYFX Limited and Site Partners aim at providing complete, accurate and up-to-date status of the data. Nevertheless, they do not guarantee or warrant, either expressly or implicitly, the quality, pertinence, accuracy, completeness, update status, availability or legality of the information published on the Site, transmitted to Users or obtained via tools that are available through the Site. Additionally, real-time information is obtained from what is believed to be a reliable source, but cannot be guaranteed

Furthermore, information may be changed at any time without any prior notice being required.

Material Interests

EZYFX Limited, its directors, officers, employees, agents or shareholders may have or have had business relationships or other forms of dealings with companies whose securities are referred to on the Site. Furthermore, EZYFX Limited, its directors, officers, employees, agents or shareholders may hold or have held securities that are referred to on the Site.

External Links

Some Site web pages contain links to other websites whose information practices might be different from those of EZYFX Limited.

EZYFX Limited does not review any of these linked websites and does not guarantee or warrant in any way the quality, pertinence, accuracy, completeness, update status, availability or legality of the content of these websites, nor shall it be in any way responsible for the products, services, information and other content available to Users via these linked sites. The same shall apply to websites offering links to the Site.

We encourage Users to read the privacy statements on other linked sites, as EZYFX Limited has no control over the information that is submitted to or collected by these third parties.

Registration of User Activities on the Site

EZYFX Limited may record and analyse all User activities on the Site for the purposes of security, system monitoring and improvement, in compliance with legal and regulatory obligations incumbent on EZYFX Limited.

EZYFX Limited shall store such information using adequate security measures and for a limited period of time. For more details, please read our Privacy Policy.

Place of Jurisdiction

The sole place for jurisdiction of all disputes arising out of or in connection with the Terms and Conditions herein and/or the use of the Site is Rue Pasteur, Port Vila, Vanuatu Partial Nullity and Choice of Law

In the event of one of the Terms and Conditions being void, cancelled or rendered otherwise invalid, the validity of the remaining Terms and Conditions shall not be affected or impaired. In all other instances the Terms and Conditions as well as the use of the website are exclusively governed by and construed in accordance with the laws of Vanuatu.

1. Introduction

Operating under the trading name EZYFX, regulated and recognized by Vanuatu FSC as one of the Registered Financial Service Provider (FSP). its registered address at S.I.P Building, P.O Box 3010, Rue Pasteur, Port Villa Vanuatu Referred to as “EZYFX Limited”, we”, or “us”, is authorized and regulated by International Financial Services Commission (IFSC).

“The Site” shall refer collectively to ezyfx.la website and its available language versions and domain names.

“Client” shall refer to any person or entity who registered an account at the Site.

EZYFX Limited has established its Order Execution Policy (hereinafter referred to as the “Policy”) in order to take all reasonable steps to achieve the best possible results for its clients (“Best Execution”) either when executing client orders or receiving and transmitting orders for execution in relation to financial instruments.

EZYFX Limited shall apply the Policy upon acceptance of an order and also when a client gives no specific instruction on the method of execution. Nevertheless, when the client gives a specific instruction on an order, EZYFX Limited will execute the order following such instruction. If EZYFX Limited receives a specific instruction on an order, this may prevent EZYFX Limited from implementing the Policy to achieve the best possible result for the execution of the order.

2. Scope and Services

The Policy shall apply whenever EZYFX Limited executes an order on behalf of its clients. EZYFX Limited will always act as principal (counterparty) when executing orders by clients. Although EZYFX Limited takes every reasonable step to achieve the best possible result for its clients, we cannot guarantee that when executing a transaction the client’s price will be more favorable than one which might be available elsewhere.

3. Order Execution Factors

EZYFX Limited shall take all reasonable steps to achieve the best possible result for its clients taking into account the following factors when executing clients’ orders against EZYFX Limited’ quoted prices:

4. Specific Instructions

If the client gives a specific instruction to EZYFX Limited as to how to carry out an order and EZYFX Limited has accepted this instruction, EZYFX Limited shall arrange – to the extent possible – for the execution of the client order strictly in accordance with the given instruction.

However, the specific instruction may prevent EZYFX Limited from taking the steps in this Policy to achieve the best possible result for the client.

Certain trading conditions may prevent EZYFX Limited from strictly following the client's instructions. This may result in being unable to apply this Policy.

5. Execution Venue(s)

Execution venues are the entities with which the orders are placed or to which EZYFX Limited transmits orders for execution. EZYFX Limited will enter into all transactions with the client as principal (counterparty) and act as the sole execution venue for all client orders. The client shall open and close a position of any particular financial instrument with EZYFX Limited through its trading platform.

Provided that there is only one possible venue, best execution is achieved by execution on that venue. Clients note that best execution is a process, which considers a variety of factors, not an outcome. When EZYFX Limited is carrying out a client’s order, EZYFX Limited shall execute the order following its execution policy, however EZYFX Limited does not guarantee that the exact requested price will be obtained at all times and, in any event, the factors may lead to a different result in a particular transaction.

The client hereby fully and irrevocably accept that all transactions entered in any particular financial instrument with EZYFX Limited are executed outside a regulated market or a multi-lateral trading facility (MTF) and the client is exposed to a greater risk of a possible default of the counterparty (i.e. EZYFX Limited).

6. Monitoring and Review

EZYFX Limited shall monitor on a regular basis the effectiveness of its order execution arrangements and execution policy to deliver the most favorable result to its clients and to identify and correct any errors or problems that may occur. EZYFX Limited reserves the right to correct any deficiencies in this Policy and to make improvement to its relevant execution arrangements wherever deemed necessary by EZYFX Limited.

It should be noted that EZYFX Limited will not notify clients separately of changes, other than substantial

Material changes (a substantial material change may include a change of execution venues, considerable delay in carrying out orders, etc.) to the Policy and clients should refer to the Site for the

7. Client Consent

The Policy is made available to every existing or potential client of EZYFX Limited. When establishing a business relationship with the client, EZYFX Limited is required to obtain the client’s prior consent to this Policy. Additionally, EZYFX Limited is required to obtain the client’s prior consent before executing client’s orders or receiving and transmitting orders to carry out outside a regulated market or a multi-lateral trading facility (MTF). The client is informed and acknowledges that EZYFX Limited always acts as principal (counterparty) and is the sole execution venue, which is not a regulated market or a multi-lateral trading facility (MTF).

By entering into the Public Offer Agreement with EZYFX Limited for providing services of conversion arbitrage operations at the international currency market and derivatives markets, the client is consenting to an application of this Policy on him.

In this Policy or any Regulations:

Execution venue - shall mean a regulated market, an MTF, a systematic internaliser, or a market maker or other liquidity provider or an entity that performs a similar function in a third country to the functions performed by any of the foregoing.

Multilateral trading facility (MTF) - shall mean a multilateral system operated by an investment firm or market operator, which brings together multiple third-party buying and selling interests in financial instruments in the system, in accordance with non-discretionary rules, in a way that results in a contract in accordance with the provisions of Title II of the Markets in Financial Instruments Directive (MiFID).

Regulated market - shall mean a multilateral system operated and/or managed by a market operator, which brings together or facilitates the bringing together of multiple third-party buying and selling interests in financial instruments – in the system and in accordance with its nondiscretionary rules – in a way that results in a contract, in respect of the financial instruments admitted to trading under its rules and/or systems, and which is authorized and functions regularly and in accordance with the provisions of Title III of MiFID.

Systematic internalizer - shall mean an investment firm which, on an organized, frequent and systematic basis, deals on own account by executing client orders outside a regulated market or an MTF.

Should you require any additional information about the Order Execution Policy of EZYFX Limited, please contact us at support@ezyfx.la

EZYFX Limited, hereinafter referred to as the ‘Company,’ strives to provide top-quality brokerage services for trading on the Forex market.

The Company has appointed a Compliance Officer who is responsible for efficiently handling any complaints from the Client. This would allow the Company to successfully deal with issues and prevent them from reoccurring in the future.

Definition

According to the Company, a complaint is any objection and/or dissatisfaction that the Client may have with regards to the provision of any financial service provided by the Company.

Procedure

The Compliance Officer is tasked with processing Client complaints, except in the case where the complaint involves the Compliance Officer; such complaints shall be handled by the Managing Director.

Clients may register complaints using the following methods:

The requests will be forwarded to the Compliance Officer within 48 hours after being received. After he/she receives them, the Client will be sent a notification that their request is being processed within 48 hours.

The Client will receive a final response or a holding response explaining the findings of the investigation up to 4 weeks from the date the Compliance Officer receives the Client’s complaint. If a holding response is sent to the Complainant, an explanation shall be given stating the reasons why the Company has not been able to resolve the complaint as well as giving a time estimate for the resolution of the issue.

If after 8 weeks of receiving the complaint we are still unable to resolve the issue, the Compliance Officer will notify you in writing about the reasons for the delay and indicate an updated time estimate to resolve the issue.

When the Client receives the final response, they will have 8 weeks to respond. If no response is received within that period from the complainant indicating that they are still dissatisfied with the explanation, the Complaint will be considered resolved.

If the complainant is still not satisfied with the Company’s final response, they can refer their complaint with a copy of the Company’s final response to the competent authorities for further investigation within a period of 6 months.

EZYFX Limited is regulated and recognized by Vanuatu FSC as one of the Registered Financial Service Provider (FSP).

Address: S.I.P Building,
P.O Box 3010,
Rue Pasteur,
Port Villa,
Vanuatu
Website: https://www.ezyfx.la/
Tel: +44 20309 71796

Anti-Money Laundering Policy

The Anti-Money Laundering Policy of EZYFX Limited is a crucial part of the company’s code of ethics. Its purpose is to ensure that customers who choose to engage in illegal activities are held up to a moral standard, while the rest of our clients who do not engage in illegitimate actions feel safe using our products. Money laundering is defined as “the process of creating the appearance that large amounts of money obtained from serious crimes, such as drug trafficking or terrorist activity, originated from a legitimate source.” By presenting illegally obtained funds as legitimate, one commits a crime as they intentionally obscure the illegitimate source of that money. Both domestic and international laws condemn money laundering and make it illegal for companies that provide financial services, such as EZYFX Limited, as well as its customers, employees or agents to knowingly engage or attempt to engage in this type of criminal transactions.

Procedures

EZYFX Limited has implemented a highly sophisticated system for the detection of any signals that might suggest a customer is engaging in such illegal activities. This system keeps a record of and verifies all client identification materials, and tracks and maintains detailed records of all transactions.

EZYFX Limited dedicates its keen attention to tracking suspicious and significant transaction activities, and reports such activities along with comprehensive information to the relevant law enforcement bodies. To maintain the integrity of reporting systems and to safeguard businesses, the legislative framework provides legal protection to the providers of such information.

A key step to preventing and discouraging money laundering using our platforms is the fact that EZYFX Limited does not accept cash deposits. EZYFX Limited has the right to refuse to process a transfer at any stage where it believes the transfer to be connected in any way to money laundering or criminal activity.
EZYFX Limited cannot inform customers that they have been reported for suspicious activity.

Requirements

In order to comply with anti-money laundering laws, EZYFX Limited requires a number of different documents to verify the identity of each customer.

The first document required is a legal government-issued document of identification that contains a picture of the customer. This may be a government-issued passport, a local ID card, or a driver's license (for countries where the driver's license is accepted as a primary identification document). Company, student or other cards are not acceptable forms of identification.

The second step is to verify your address. This may be done through your document of identification if it includes it. Other acceptable records are bills paid in the past three months that include your name and address, bank statements or any other document with the customer’s name and address issued from an internationally recognized organization.

Any documents in non-Latin letters must be translated into English by an official interpreter; the translation must be stamped and signed by the translator and a notary, and sent together with the original document with a clear picture of the customer on it.

EZYFX Limited requires that all deposits where the name of the originating customer is present be made from the same name of the customer in our records. Third-party payments are not accepted.

Withdrawing money may be done from the same account and by the same way it was received. For withdrawals where the name of the recipient is present, the name must be an exact match for the name of the customer in our records. For example, if the deposit was made by a wire transfer, funds may be withdrawn only by a wire transfer to the same bank and to the same account from which it originated. If the deposit was made via an electronic currency transfer, funds may be withdrawn only via an electronic currency transfer through the same system and to the same account it originated from.

The following Terms and Conditions shall be considered an inseparable part of the Client Agreement between Global Derivative Capital Markets NZ Limited referred to as “EZYFX Limited” and “The Company” and all Customers that have requested and have subsequently been granted a Forex Bonus, referred hereinafter as “Bonus”.

These Terms are binding, and all Customers are advised to read through them carefully and to seek independent advice where necessary.

EZYFX Limited does not recommend this Bonus to Customers who lack the experience or knowledge needed in order to use its properties to their advantage.

Eligibility

All New and Existing Customers of EZYFX Limited can request to receive a Bonus of up to 100 000 USD if the following conditions are met:

Properties of the Bonus
Amount of Deposit* Amount of Bonus
500 - 2000 5000
2001 - 10000 20000
10 001+ 100 000

*This number reflects the number of currency units denominated in USD, EUR or GBP. The denomination of the bonus is in the same currency as the currency of the deposit

Bonus Trading Account will have the following properties:

Bonus Withdrawal

Customers will be able to withdraw the Bonus once a Minimal Trading Requirement, also referred to as “MTR” has been fulfilled in the Bonus Trading Account. Once the Minimal Trading Requirement has been fulfilled the Bonus is considered to have been permanently and irrevocably awarded from The Company to the Customer and furthermore, the amount of the Bonus shall cease to be referred to as “Bonus” and will from that moment on be considered as profit that has been achieved by the Customer.

All Trading activity also referred to as “volume” on the Platforms of EZYFX Limited is measured in Lots, where one Standard Forex Lot is equal to 100,000.00 units of the Base Currency of the specific Forex Pair. MTR will depend on the Total Bonus Awarded to the Client in the Bonus account. The purchase of 1 standard lot will release the following amounts of the Bonus:

Amount of Bonus Amount of Bonus Released per 1 Standard Lot
5 000 2
20 000 2.5
100 000 3
Bonus Expiration

The bonus shall be revoked 12 months after the date it was granted. The Company reserves the rights to revoke the bonus if no trading activity has been generated in the Bonus Trading Account for a period of more than 3 months.

Bonus Cancellation

EZYFX Limited reserves the right to cancel an assigned/granted Bonus entirely on its own discretion in the event of:

Customers are explicitly warned and agree that the decision of EZYFX Limited shall be final, non-negotiable and non-reversible.

The following Terms and Conditions shall be considered an inseparable part of the Client Agreement between EZYFX Limited, the Company” and all Customers that have requested and have subsequently been granted a Binary Options Cashback, referred hereinafter as “Cashback”.

These Terms are binding, and all Customers are advised to read through them carefully and to seek independent advice where necessary.

EZYFX Limited does not recommend this promotion to Customers who lack the experience or knowledge needed in order to use its properties to their advantage.

Eligibility

All New and Existing Customers of EZYFX Limited can request to participate in this promotion under which they can receive a Cashback of up to 500 USD/EUR/GBP in the form of reimbursement of the first 5 losing trades if the following conditions are met:

EZYFX Limited reserves the right to deny any participation request based on its sole discretion and without providing any explanation for its decision.

Properties of the Cashback
Participation Cancellation

EZYFX reserves the right to terminate any customer’s participation in the current promotion in the following cases:

Customers are explicitly warned and agree that the decision of EZYFX Limited shall be final, non-negotiable and non-reversible.

Currencies and Instruments, Trading Introduction Tutorial
Everything you never knew about money and trading it
The Liquid Currency Pairs

Currencies, like equities and bonds, have pairs that are very liquid and those that are not so liquid. The liquid currencies are characterized by their country's stable economy and political system. Since the European currencies unified and created the euro, the currencies that are most liquid now include:

It is estimated that activities in these currencies comprise more than 80% of the daily foreign exchange volume.

Foreign Currency Symbols

Currencies have their own symbols that distinguish one from another. In Forex, the price of a currency pair is simply the value of one currency against the value of another. A currency pair includes the "name" for both currencies, separated by a "/". The "name" is a three letter acronym. The first two letters, in most cases, identify the country, while the last letter denotes the unit of currency for that country.

For example,

Since the European Euro has no specific country attached to it, it goes simply by the acronym EUR

By combining one currency, EUR, with another USD, you create a currency pair EUR/USD.

The Base and Counter Currency

The Base Currency is the first currency in a pair. It is always the dominant currency in the pair. The Counter Currency is the second currency in a currency pair.

The euro is the dominant base currency against all other global currencies. As a result, currency pairs against the EUR will be identified as EUR/USD, EUR/GBP, EUR/CHF, EUR/JPY, EUR/CAD, etc. The EUR acronym will always appear first in the sequence.

The British Pound is next in the hierarchy of currency name domination. The major currency pairs versus the GBP would, therefore be identified as GBP/USD, GBP/CHF, GBP/JPY, GBP/CAD. Apart from the EUR/GBP, expect to see GBP as the first currency in a currency pair.

The USD is the next dominant base currency. USD/CAD, USD/JPY, USD/CHF would be the normal currency pair convention for the major currencies. Since the EUR and the GBP are more dominant in terms of base currencies, the dollar is quoted as EUR/USD and GBP/USD.

Knowing the base currency is important as it determines the values of currencies (notional or real) exchanged when a foreign exchange deal is transacted.

The Value of Currencies

The base currency ALWAYS equals one of the currency's monetary units of exchange (i.e., 1 euro, 1 pound, and 1 dollar). When an investor buys 100,000 EUR/USD, he is buying (or receiving) the Euro (the Base Currency) and selling (or paying for) the USD (the Counter Currency). The amount of the Base Currency he is buying is equal to 100,000 Euros.

While the base currency remains a constant price, the counter currency will fluctuate with the exchange rate for the Currency Pair. It is equal to: (Amount of Base Currency x Market Foreign Exchange Rate)

The smallest incremental change in a currency pair's price is called a "pip". In all pairs that exclude the JPY, a pip is equal to the fourth decimal value of a currency pair. Using leverage, traders can experience considerable gains or losses as price moves in fractions of a percent.

FXDD provides a Maximum Trading Leverage Ratio of 50:1 for standard accounts. At that ratio, a 100,000 EUR position would require $2,400 of Margin at an exchange rate of 1.2000. This is calculated by taking the US$ equivalent of 100,000 EUR or US$120,000 and dividing by the 50:1 leverage ratio.

Margin Required = $120,000 / 50 = $2,400

To determine the value of a pip for the deal above the following calculation would be made:

Value in US$ = 1.20 x Par Amount of Base Currency = $120,000

Value in US$ - a pip = (1.20-.0001) x Par Amount of Base Currency = $119,990

The value of a pip in dollars is equal to $120,000 - $119,990 or $10.

The movement of price determines whether a currency is getting stronger or weaker. When a currency pair goes from a low price to a higher price, the Base Currency is said to have strengthened or gotten stronger. Or, the Counter Currency has weakened or gotten weaker as the Base Currency has gotten stronger.

If the EUR/USD exchange rate goes from 1.2000 to 1.2024, we have concluded that the EUR got stronger, the USD got weaker. Why?

When looking at Foreign Exchange Rates (or prices) an action to buy the Currency Pair implies buying the Base Currency, or EUR, and selling the Counter Currency, or USD. If a trader buys EUR/USD at a low rate and sells at a higher rate, the trader will profit. However, if the trader purchased at a high price and sold at a lower price, he will have made a loss.

General Characteristics
Steps to claim the Bonus
  1. 1. Register your first EZYFX live account
  2. 2. Claim the bonus from support@ezyfx.la within 48 hours of your registration
Terms and Conditions

The no-deposit bonus is available for clients who open their first registration with EZYFX Limited in accordance with the Company's Legal Documents.

Bonus Specifications

EZYFX Limited reserves the right to deny a bonus request at its sole discretion and to revoke an already granted “no deposit” bonus and profits generated by its use, in the event of: