FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Our awesome support agents are on call for you virtually around the clock, so you're never more than a mouse-click away from enjoying the EZYFX experience to the fullest.

As a way of introducing what EZYFX is all about, we've put together a collection of our most frequently asked questions. Feel free to browse our FAQ's below and remember anything you can't find an answer to, our support agents are always there to help you out.

Opening an account is easy. Simply click here to start the process.
Depending on what type of account you’ve applied for, the documents required are different.

*** Individual Account

An individual account is one in which you will be using yourself, for personal trading.
Photo ID – acceptable forms of photo identification to open an account are:
  • A valid passport
  • A valid government ID, such as a Driver’s License or State ID
  • A valid National Identity Card

Proof of residence – acceptable forms of proof of residence are:
  • A utility or landline phone bill, or a bank statement

All proof of residences must be current and not outdated by more than 180 days

*** Joint Account

A Joint account is one in which there are two main users, both who can deposit, withdraw and trade.
The following documents are required for both primary and secondary account holders:
Photo ID – acceptable forms of photo identification are:
  • A valid passport
  • A valid government ID, such as a Driver’s License or State ID
  • A valid National Identity Card

* Please note that all photo IDs are verified through third-party compliance software.
Proof of residence – acceptable forms of proof of residence are:
  • A utility or landline phone bill, or a bank statement

All proof of residences must be current and not outdated by more than 90 days

*** Corporate
A corporate account is one which enterprises can open a trading account.
Photo ID for all directors and any shareholders who own over 25% of shares – The following are acceptable forms of photo identification:
  • A valid passport
  • A valid government ID, such as a Driver’s License or State ID
  • A valid National Identity Card

Proof of residence for all directors and any shareholders who own over 25% of shares – The following are acceptable forms of proof of residence:
  • A utility or landline phone bill, or a bank statement

All proof of residences must be current and not outdated by more than 90 days
Company information
  • Certificate of Incorporation
  • Articles of Incorporation

Company proof of address
  • A utility or landline phone bill, or a bank statement

All proof of residences must be current and not outdated by more than 90 days
Account opening times vary by client, but provided you’ve supplied your documents and they are acceptable, you should receive your login details within two working days.
If you have any queries regarding your account application please email support@ezyfx.la and we’ll try to assist you in any way possible.
Due to regulatory and compliance reasons we are unable to open accounts from some countries. For more information, please contact us.
Yes, you can. To request an additional account, log in to EZY Dashboard and request for an additional account. Once the account is setup, you can quickly and easily transfer funds between accounts directly through us and start trading.
Yes. Joint account applications are much like individual accounts, but there are two applicants who must complete personal details and send through identification and proof of residence documents. Please apply through EZY Dashboard.
Yes. Applying for a Corporate Account is simple and easy. Please complete the online application form and submit ID, Proof of Address and Corporate documents as indicated on the application. You can also submit these by emailing to support@ezyfx.la with the requested documents attached.
Demo Account
Opening a demo account is easy. To start the process, click here
Yes, demo accounts reflect commissions that are charged on accounts.
Demo accounts for the MT4 platform will expire after 30 days of inactivity, so please make sure you use the platform periodically.
Unfortunately, our Support team are unable to retrieve passwords for demo accounts. If you have opened a demo account on the platform, please find your demo account number and password in the automatic email sent out to your mailbox on our EZYFX MT4 terminal -Mailbox tab. Please be reminded to safely save and store your log in details when you open the account.
Yes. We pride ourselves on abiding by the highest standards of compliance and anti money-laundering procedures. This requires all trading accounts to be verified. To verify your account you will need to provide with copies of the following documents:

  1. Personal ID Document
  2. Copy of your Passport or national photo ID card or Driver’s license. Expiry date should be not less than 3 months from date of submission to us.
  3. Proof of address
  4. A utility bill in your name clearly showing the address used to open your trading account with us (gas, water, electricity, fixed phone , etc.) or bank statement in your name. Issue date should be not more than 3 months before date of submission to us.

Acceptable file formats: gif, jpg, png or pdf.
No. While we do provide a desktop version of our MetaTrader 4 trading platform which can be downloaded and installed on your PC, all our clients also get access to a web-based version of the platform. Using the web-based platform does not require any software download or installation.
We believe in making our trading accounts accessible to the widest possible cross-section of traders and an EZYFX account can be opened with a starting deposit as low as $10.

Or you may choose our EZY real account with ZERO-dollar deposit that gives you USD 100 immediately for you to start trading. All profits made is withdrawable. Terms and Condition apply.
Our funding methods include Credit Cards, Bank Transfer and e-Wallets. All payments are fully secured and go through regulated PCI compliant payment processors.

You can fund your account here »
EZYFX will not charge any processing fees for account funding. Please be aware however that your bank or credit card company may apply fees to your transactions. Please check with your bank for more details.
Yes. EZYFX offers a Swap Free Account for Islamic traders and qualifying traders. Please contact your account manager for more details.
Leverage is a way to maximize your trading power by multiplying the funds available in your trading account and is a form of “credit” from your broker. EZYFX accounts can have leverage as high as 1:1000. For example, if you deposit $1,000 in your trading account with 1:200 leverage, you will effectively be able to open trading positions of up to $200,000. Leverage increases losses as well as profits, so please use with caution.
We operate with fully segregated accounts and client funds are never deposited with any EZYFX corporate funds. Your funds are safe and accessible at all times.
While our normal execution model does not allow for slippage, this may become evident in volatile market conditions. This is not something over which we have any control.
You can log in to the portal by visiting EZYFX LOGIN and entering your registered email address and password.
At the login page, click on ‘Forgot Password?’ and enter your registered email address. You’ll then be sent an instructions on how to retrieve your login details.
EZY Dashboard has some features which may not be applicable to your account type. For example, if you only have a demo account, you’ll not see information on depositing funds. You’ll always see the features applicable to you. As your account type and status changes, your portal access will also evolve.
My Profile is the area of the site that stores your personal information, such as your date of birth and contact information. This is automatically populated with information you’ve provided when signing up for your account.
Your ability to update your profile information depends on the status of your account. For example, if you have a live account already, you are not able to edit your address directly and must contact us. If you only have a demo account, you can easily update your details.
Yes, you can. Simply choose ‘Live Accounts’ or ‘Demo Accounts’ from the menu in your MetaTrader 4 Terminal – Tools – Options – Server and enter the new password and confirm for the change to become active.
Leverage are pre-set per your selected packages. Any changes need to go through a special request. Please note that there may be leverage restrictions in place based on your account balance. please contact us
You are not able to change the currency of your trading account through the portal. This is because you may have existing trading history which would become inaccurate after making such a change. You can easily apply for a new account and select your desired currency.
If you want to sign up for a live account, or an additional live account, simply select ‘My Account’ from the EZYFX Dashboard.
Yes, you can! Select ‘Create demo account’ from our MetaTrader 4 Terminal or our mobile app. The account will be created in a few seconds and you’ll then be able to log in.
We offer the following base currencies: USD, EUR, GBP, AUD and CHF.

Deposits and Withdrawals
You can fund your account through any of the methods below:

  • — Bank Wire/ Bank Transfer
  • — Visa
  • — Mastercard
  • — Skrill
  • — Neteller
Please note, certain methods are available only in selected countries. If you are unsure, please contact our support team for more information.To initiate funding, select ‘Deposit Funds’ once logged-into EZY Dashboard, select your desired method then simply follow the prompts to fund your trading account.
Yes, you can transfer any free equity between accounts using the EZY Dashboard. From within the ‘Trading Accounts’ menu, select ‘Inter-Account Transfer’ and choose the sending and recipient accounts and the amount.
To withdraw funds from your trading account, first select ‘Withdraw Funds’ in the EZY Dashboard, where you will be guided through the process.

Our Accounts team will then process the withdrawal from your trading account. Withdrawals are usually processed within 48 hours. Funds are typically sent back to the original source, meaning, if you deposit through Credit Card, funds will be sent back to the same Credit Card.
Yes, you can see a list of all deposit and withdrawal transactions you’ve completed across all your accounts from the ‘Funding History’ section. You can search by account number or by date, and can click on the reference number for more information.
We do not charge fees for withdrawing funds by bank wire transfer. However, please note that you will be liable for any fees charged by the banks involved in the transaction, including intermediaries. Withdrawals via credit card will attract a fee.
EZYFX does not allow third-party payments. Funds can only be sent to an account in the same name as the EZYFX trading account
Statements and Trading History
Your trading history on EZYFX can be seen by clicking on the “Order History” tab in the terminal. If the Order History panel is not visible, you can add it as a widget to your view.

To view your account history and generate statements on requests through MT4. Once logged-in:

  • Select the ‘Account History’ tab
  • Right-click to define the period you want the information for
  • Once period has been selected, select the ‘Save a Report’ or ‘Save a Detailed Report’ buttons to generate
You can contact us in many ways – select ‘Support’ from within the EZY Dashboard and you can see our full contact information, or start a Live Chat with one of our representatives or request a Call Back.
Yes, you can see a list of all deposit and withdrawal transactions you’ve completed across all your accounts from the ‘Funding History’ section. You can search by account number or by date, and can click on the reference number for more information.
As a reputable brokerage firm engaged with world class Liquidity providers, all products tradable on our platforms are variable spreads. However, to cater client’s demand we do offer fix spread which are limited to approvals.
A forex contract expires every two days. Instead of actual delivery of the underlying asset, many traders and investors will ‘rollover’ the contract to extend its trading period. It’s upon this ‘rollover’ that swaps are earned or incurred by the holder of a forex contract. The swap rate is calculated as the interest rate difference between the two nations issuing the currency, and are added to, or subtracted, from the profit and loss for the contract.

A positive swap is where you earn interest from the contract, and a negative swap is where you incur interest on the contract.
As the name suggests, the term “Leverage” was coined because using leverage allowed you to trade with more than you have. Leverage allows you to do this by reducing the amount of margin required for each position opened. Please have a look at how to calculate margin to see how increasing leverage can increase the risks and rewards of a trade.
You can change the leverage settings on your account by contacting our EZY support team.
Leverage increases the risks and rewards of trading. The larger your account balance, the larger the risks and rewards become on a trade. For this reason, we have maximum leverage levels, which are set to safeguard client assets and ensure liquidity providers aren’t exposed to excessive risk.

Account balance Maximum leverage allowed
$10 - $500 1:1000
$100 - $5,000 1:400
$100 – unlimited 1:200
The maximum leverage levels for a given account are:
Margin is the amount required to open a new forex position. It is not a fee or a charge to your account – it is an amount set aside from your free equity to support your new trade. It is the client’s responsibility to maintain sufficient funds in their respective accounts to avoid triggering a margin call.
Margin requirements are calculated as follows:

(100,000 units * Number of standard lots)/Leverage * conversion rate to your base currency

For example, for a USD account with 500:1 leverage, if you place a EUR/USD buy order of 0.1 lots (10,000 EUR) @ 1.3632, the calculation would be as follows:

{(100,000 *1.3632)*(0.1)}/500 = $27.26

100,000EUR * 1.3632 = $136,320 (margin required for a standard lot when leverage is 1:1)

$136,320 * 0.1 = $13,632 (margin required for 0.1 lots when leverage is 1:1)

$13,632/500 = $27.26 (margin required for 0.1 lots when leverage is 500:1)

For more information, please see our page on leverage and margin explained.
A margin call is triggered when your account’s equity falls below 50% of the required margin. For more information please see our margin call policy page.
Slippage is the difference between the execution price and the requested price of a pending order or trade. It is caused by gapping in the markets (where gapping refers to a situation where there is a break between the tradable prices). Please be advised that slippage is a natural occurrence caused by market forces and is by no means induced by EZYFX.
You can contact us either by:

  • — clicking on ‘Contact Us’ from the website and viewing full contract information
  • — or start a Live Chat with one of our representatives.
EZYFX is our very own proprietary trading platform – designed, created and built inhouse to provide you with the ultimate trading experience. With a highly-customisable UI, dedicated widgets, one-click trading and fully-dedicated mobile and tablet apps, EZYFX offers it all.

Our MetaTrader 4 (MT4) platform is ideal for both new and experience spread betting*, forex, contracts for difference (CFD) and metals trader. If you’re looking for an online trading platform, MT4 is one of the most popular online trading platforms in the market
There are no download, setup or subscription fees for using our platforms. Fees and charges apply to trading.
Yes. EZYFX MT4 is available on iPhone and Android. Please visit the respective app stores to download them.

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